A Complete Service Offer

 

 

 

 

 

 

Services provided by our experts



Level 1 service

List of services by skill level required

Service offer
Support, corrective, preventive and evolutionary maintenance of the computer park (workstations, servers, etc.)

Service Desk, assistance and functional support to users

Technical support ( free phone numbers, remote control, etc ...)

Installation, movement, addition and change
Level 1 Technician

X


X


X


X
Level 2 Technician














Level 3 Technician














 

 

Level 2 service

List of services by skill level required

Service offer
Monitoring, operation and administration of systems and networks (monitoring and supervision) of server (s)

Infrastructure management (hosting, systems management)

Audit and advice on technological choices

Collaborative messaging deployment

Unified communication implementation (IP telephony, etc)

Online backup solution deployment
Level 1 Technician


















Level 2 Technician

X


X


X


X


X


X
Level 3 Technician


















 

 

Level 3 service

List of services by skill level required

Service offer
Administration of server (s)

Business Process Outsourcing (delegation of IT functions)

Server replication

Deployment of virtualized infrastructures
Customized cloud deployment
Level 1 Technician










Level 2 Technician










Level 3 Technician
X

X

X

X

X

 

 



A problem ? An emergency ?

Our team can intervene urgently with contractually defined criticality deadlines

Situation



One user or small group is affected (10% of headcount)


A large department or group of users is affected


The whole company is affected

Problem not disrupting operations

Emergency: Non-priority
Intervention: To be planned
Criticality level: 5


Emergency: low
Intervention: planned response
Criticality level: 4

Urgency: medium
Intervention: normal response
Criticality level : 3
Operations are disrupted but a workaround exists
Urgency: low
Intervention: planned response
Criticality level: 4

Urgency: medium
Intervention: normal response
Criticality level: 3

Urgency: high
Urgency: medium
Intervention: rapid response
Criticality level: 2
Operations are blocked but a workaround exists
Urgency: medium
Intervention: normal response
Criticality level: 3

Urgency: medium
Intervention : normal response
Criticality level: 3

Urgency: high
Urgency: medium
Intervention: normal response
Level criticality: 3

 

 

Intervention deadlines

In the event of an incident, the levels below are defined according to the criticality of the incident

Level
1

2

3

4

5
Response time *
H+1

H+2

H+4

H+10 (j+1)

H+20(j+2)
Resolution time *
H+4

H+10 (j+1)

H+20 (j+2)

H+40 (j+4)

H+50 (j+5)
Hourly rates in euros excluding VAT
210 €

195 €

180 €

165 €

150 €

 

 



Need one-off services?

We offer a prepaid credit system to meet your IT needs

 

 

Favor the à la carte service

Choose our prepaid credits for all types of services. Your loyalty saves you money

With this offer, you are guaranteed:

  • to control your costs
  • to have clear pricing
  • to have access to a contract offer of
  • services tailored to your needs
  • to rely on a team of professionals
Validity



Validité de 12 mois



Number of credits
5
10
15
20
25
30
45
60
Public price H.T
972 €
1 872 €
2 700 €
3 458 €
4 143 €
4 758 €
6 172 €
6 943 €

 

 

Hourly cost in credit

For ad hoc interventions throughout the year with clear pricing and no hidden costs

Level

Remote on site *

Level 1 Technician

1
2
Level 2 Technician

2
2
Level 3 Technician

3
4

 

 

* Number of tickets for the first hour of intervention then normal price.

 

 



Are you a small business?

We offer two service contracts tailored to your budget.

 

 

Contrat d'infogérance

Monthly pricing payable by service credits for IT infrastructure management








Preventive and curative maintenance contract



Number of credits *:

10

The contract includes

- Daily remote monitoring of your servers (automatic and human)

- Monthly backup control (remote or on site) and annual full audit (on site)

- Control Monthly Antivirus (remote or on site)

- Guaranteed response H + 4 working hours (5/7)

- Access to your maintenance reports < br />
- Electronic management: Invoicing by Email and direct debit
The contract does not include






The following are excluded from the contract: Services linked to a change or addition of equipment.


Guaranteed response times for level 1 and 2






Client's obligations






Requires the operation of the computer, the internal network and an internet connection.


Requires a person present and available on site during the intervention.






 

 

*See the credit prices

 

 

Staff delegation

Monthly pricing payable by service credits for the provision of an administrator








Staff delegation contract



Number of credits * :

20

The contract includes

- Time credit to be used for any service within a period of one year, including the majority of services

- Advice, diagnosis, maintenance by telephone, remote maintenance, trips and on-site interventions.

- The actual count is made for each intervention (one hour started is due in full).

- Guaranteed inversion in H + 4 working hours (5/7)



The contract does not include






The following are excluded from the contract: Services linked to a change or addition of equipment.


Excluding spare parts for equipment






Client's obligations






Requires the operation of the computer, the internal network and an internet connection.


Requires a person present and available on site during the intervention.





 

 

* See the credit prices

 

 



Are you an intermediary company?

A complete range of configurable IT services for user workstations.

 

 

Service contract

Monthly pricing payable by service credits and by post to be maintained




Remote maintenance


Number of credits * :

1
The contract includes

- Remote assistance by telephone and / or remote intervention via the Internet.

- Troubleshoot the main configuration and use problems of standard software.

The contract does not include

The price does not include any physical intervention on site.


Are excluded from the contract: Services related to a change or addition of equipment.
Client's obligations

Requires the operation of the computer, the internal network and an internet connection.


Requires a person present and available on site during the intervention.




On-site maintenance


Number of credits * :

3

- any maintenance service on the equipment designated in the contract (breakdown service, maintenance, user assistance; hardware or software) on site, remotely or in the workshop. (Excluding parts, excluding laboratory data recovery)

- Remote assistance by telephone and / or Remote intervention via Internet.





Sont exclues du contrat : Services linked to a change or addition of equipment.






Requires the operation of the computer, the internal network and an internet connection.


Requires a person present and available on site during the intervention.




 

 

* Voir les tarifs des crédits